RAISING THE STANDARD?
We are committed to Process Mapping and rigorously monitoring our processes at every level of operation, to enable us to find effective new ways to develop and improve the services we offer. As part of this commitment we:
- Identify and map parallel and unique processes.
- Benchmark our processes and commit to learn from the differences in them.
- Consolidate and integrate parallel processes into a common new process.
- Do so in full consultation with our clients, to ensure that any change in process is appropriate to their requirements.
The advantages of Process Mapping are that:
- It enables us to fully understand and comprehensively monitor our existing processes.
- We are able to identify and reduce the number of parallel or unnecessary processes that do not add value to our services.
- We are able to standardise our processes and reduce variations in outcome, leading to increased quality, efficiency and safety.
- It provides a more efficient way of handling requests, samples and analytic work across the board.
- It provides a more efficient working environment and better communication for teams working across specialty areas.
- It enables us to synchronise our IT systems more effectively.
- It provides a better working environment for our staff.